Last Updated: October 2025
1. Delivery Fees
Delivery fees are calculated based on the destination and weight of the order, with specific charges displayed on the checkout page. Due to changes in international logistics policies and exchange rate fluctuations, we reserve the right to adjust delivery fees before shipment. If any fee adjustments occur, we will proactively communicate with you for confirmation. If you do not accept the adjusted fees, you may request a full refund and cancel the order.
2. Order Processing Time
Order processing time is 1-2 business days, with all times based on Sydney time. Please note that order processing may be delayed during major Australian and Chinese holidays.
3. International Delivery Timeframes
We provide worldwide delivery services, with specific delivery timeframes varying by destination:
- European Regions: 7-14 business days
- Asian Regions: 10-15 business days
- Australia & New Zealand: 12-18 business days
- Other Regions: 15-20 business days
The above timeframes are estimates only; actual delivery times may be extended due to customs inspections, weather conditions, and other factors.
4. Delivery Restrictions
Based on import and export regulations of various countries, some products may have delivery restrictions:
- Alcohol-containing products are subject to destination country regulations
- Pressurized can products are limited to specific regions
- Temperature-sensitive products may have delivery suspended during extreme weather seasons
5. Order Tracking
After your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to check the delivery status in real-time through our official website.
6. Delivery Address Confirmation
Please ensure the delivery address is accurate and complete. Additional costs resulting from incorrect or incomplete addresses will be the responsibility of the recipient.
7. Handling of Exceptional Circumstances
If any of the following situations occur, please contact us within 7 business days of receiving the goods:
- Severely damaged packaging
- Discrepancies in product quantity or category
- Non-receipt of goods 30 days beyond the estimated delivery date
8. Customs Duties and Taxes
According to the customs policies of the destination country, recipients may be required to pay import duties, value-added taxes, and other fees. These charges are not included in the product price or delivery fee.
9. Contact Us
If you have any questions about our delivery services, please contact us through the following methods:
- Customer Service Email: hello@shanhaijingbeauty.com
- For more contact methods, please refer to the "Contact Us" page on our website