Please rest assured. As the official brand, [SHANHAIJING®] solemnly guarantees all products are 100% authentic. We ensure purity from the source and provide absolute authenticity guarantee.
Product ingredient and material safety is our primary concern. You can find complete ingredient or material descriptions on each product's details page. For more detailed information, feel free to contact our customer service team.
For products with expiration date requirements (e.g., cosmetics, perfumes), we clearly mark the expiration date or best-before date on the product details page, ensuring you receive products with ample usage time.
To process your order promptly, the system quickly enters preparation after payment. If you need to modify or cancel, please immediately contact us via the "Contact Us" page. Note: Once an order enters "Packing/Shipping" status, it cannot be cancelled.
We support various internationally recognized secure payment methods, including major credit/debit cards (Visa, MasterCard), popular digital wallets, and bank transfers. All payment information is encrypted for security.
Payment confirmation between bank and system usually takes few minutes. Please refresh after short wait. If status hasn't updated after 1 hour, contact customer service with your order number for quick verification.
We offer multiple international shipping options. Specific costs and delivery times vary by destination and selected service. You can view all available options with corresponding fees and timeframes at checkout after entering shipping address.
Once your order ships, we will send tracking information to your email and/or phone. You can also log into your account and view detailed logistics tracking in "Order History".
